Our device and software are currently incompatible with certain specific brands of computers. Please review the details in this article before use.——Compatibility Issues with Certain Computers
System Requirements for using IntraoralScan |
Item | Requirements |
Operating System | Windows 10 Professional (64-bit) or later |
Memory (RAM) | Recommend：32GB or above (Why RAM is insufficient?) |
Display card (Nvidia discrete graphic card only) | NVIDIA GeForce RTX 3060 or higher Excluded: RTX 3050 and other RTX XX50 series（RTX 5000 series is not currently supported. RTX 5060 5070 5080 5090） Already purchased a Series 50 computer ? Click here |
CPU (Intel processor only) | Minimum：Intel® Core™ i7-11700H Recommend：Intel® Core™ i7-12700H or higher Compatible with Ultra 7 and 9 Can not use Inter(R) Core(TM) 7 240H 2.50GHz( NOT compatible with 5060) |
Hard Drive | 256 GB SSD or above |
Available Space |
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Screen Resolution | 1920 x 1080 or higher |
I/O Ports | More than 2 type-A USB 3.0(or higher) ports Elite/EW: More than 1 type-A USB 3.0 ports and 1 Type-C USB 3.0 port |
Power supply | AC input: 100-240V ～ 50/60Hz，1.0A |
Environment requirement |
Work temperature: 10℃～40℃ |
Note (Elite): If the port does not operate properly, an externally powered USB hub or a USB type-A adapter can be connected to the scanner.
For MAC：
It is recommended to use MacBook Pro and Mac Mini. Mac Air is not recommended due to the lack of a cooling plate. If you need to use it, please pair it with a cooling fan at the bottom.
| Item | Requirements |
| Processor | Minimum: M2 (8-Core CPU, 10-Core GPU) Recommended: M1 Pro (8-Core CPU, 14-Core GPU) M2 Pro (10-Core CPU, 16-Core GPU) M1 Max (10-Core CPU, 24 or 32-Core GPU) M4(10-Core CPU, 10-Core GPU) |
| RAM | 16GB or higher |
Hard driver | SSD Recommended: 1TB |
| Operation system | Mac OS: Ventura 13 or higher |
| Interface | At least one type C ports Elite/EW we recommend use Thunderbolt port (Elite click here?) (EW click here?) |