Software Compatibility Advisory: Non-Recommended Computer Configurations
We have identified certain computer configurations that may cause performance or compatibility issues with our intraoral scan software. To prevent unexpected issues, we kindly remind users to avoid purchasing the affected configurations listed below until a solution is available.
| Affected Hardware | Scope / Models | Issue Description | Temporary Solution / Recommendation |
| ⚠️ ASUS RTX50 Series Graphics Cards | All RTX50 series cards (Issues mainly concentrated on ASUS-branded devices so far). PC Models Tested NOT Compatible with NVIDIA 50 series graphics cards | When the AI feature is enabled, the scanning algorithm freezes at the start, preventing the scan from beginning. (Issue is independent of the scanner model). | Recommendation: Do not use ASUS RTX50 series graphics cards. Await a solution update. |
| ⚠️ Intel® Core™ 7 240H Processor | Primarily observed on ASUS laptops and Alienware 16 Aurora AC16250 (may occur on other brands). | Significant lag occurs during mandibular (lower jaw) scanning when using Elite series devices. | Not recommended to purchase computers with this CPU. AOS 3 series devices operate normally. |
| ⚠️ Certain Alienware Models | Alienware 16 Aurora AC16250（Not 7-240H processor) Alienware 16X Aurora AC16250 | Connectivity issues with Elite series devices (related to PD protocol). | Temporary Solution: Update to cables labeled PDsinkUSB: ① Elite scanner tail cable ② Elite Wireless cradle-to-PC cable |
We will continue to optimize compatibility between our software and various hardware configurations and will provide updates as soon as further progress is made.
PC Models Tested Compatible with NVIDIA 50 series graphics cards
In the meantime, if you receive any feedback regarding incompatibility issues on computers other than the brands and models listed above, please contact our support team as soon as possible and provide the detailed system specifications. We will promptly forward the information to our R&D team for verification.