This article summarizes the system and work environment requirements for Shining 3D products, including intraoral scanner, facial scanner, desktop scanner and printer.
Please note:
We do not recommend using the Acer phn16-73, as the Type-C port may disconnect from the device.
NOTE: If issues are present during the installation process, please reach out to Dental Support.
If the clinic or lab uses an Information Technology (IT) security service, please refer to the below articles:
IT Security, Firewall, Antivirus, and Network Filtering Issues : Dental Support
Can Not Access / Sync Cloud - IT Allowlist : Dental Support
IntraoralScan software |
For Intraoral scanner, please click here check the details: IntraoralScan PC and Working Environment Requirements
Item | Requirements |
Operating System | Windows 10 Professional (64-bit) or later |
Memory (RAM) | Recommend: Dual Channel, Speed above 4800MT/s (Why we recommend this?) 32GB or above |
Display card (Nvidia discrete graphics card only) | NVIDIA GeForce RTX 3060 or higher DO-NOT-USE: RTX 3050, 4050, and RTX 5050 series For more information about RTX 50 series chips Click here |
CPU (Intel processor only) | Minimum: Intel® Core™ i7-11700H Recommend: Intel® Core™ i7-12700H or higher Compatible with Ultra 7 and 9 DO-NOT-USE: Intel® Core™ 7 240H 2.50GHz ( NOT compatible with 5060) |
Hard Drive | 256 GB SSD or above |
Available Space | Software installation location with a minimum available space of 8 GB Order storage location with a minimum available space of 20 GB |
Screen Resolution | 1920 x 1080 or higher |
I/O Ports | More than 2 Type-A USB 3.0 (or higher) ports Elite/EW: More than 1 Type-A USB 3.0 ports and 1 Type-C USB 3.0 port |
Power supply | AC input: 100-240V ～ 50/60Hz, 1.0A |
Environmental Requirements |
Work temperature: 10℃～40℃ |
System Requirements for Mac
| Item | Requirements |
| Processor | Minimum: M2 (8-Core CPU, 10-Core GPU) Recommended: M1 Pro (8-Core CPU, 14-Core GPU) M2 Pro (10-Core CPU, 16-Core GPU) M1 Max (10-Core CPU, 24 or 32-Core GPU) M4(10-Core CPU, 10-Core GPU) |
| RAM | 16GB or higher |
Hard driver | SSD Recommended: 1TB |
| Operation system | Mac OS: Ventura 13 or higher |
| Interface | At least one type C ports Elite/EW we recommend use Thunderbolt port (Elite click here?)(EW click here?) |
System Requirements for using MetiSmile |
Item | Requirements |
| Operating System | Windows 10 Professional (64-bit) or later |
Memory (RAM) | Minimum: 16 GB Recommend: 32GB or above (Why is RAM insufficient?)Dual Channel, Speed above 4800MT/s (Why we recommend this?) |
Display card (Nvidia discrete graphic card only) | NVIDIA GeForce RTX 3060 or higher （And not including RTX 3050, 4050 and 5050） AMD graphics cards is not supported If you have already purchased a computer with the RTX 50 series, click here. Click here |
| Display Resolution | 1920*1080,60Hz or higher |
CPU (Intel processor only) | Minimum: Intel® Core™ i7-11700F Recommend: Intel® Core™ i7-12700H |
Hard Disk Drive | 256 GB SSD or above |
Network | Internet connection is required. |
USB Ports | USB 3.0 |
Power supply AC | AC input: 100-240V~,1.5A 50-60Hz |
DS-EX, Pro,DS MIX & DentalScan software |
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| DS-EX，Pro Series | DS-MIX |
For DentalScan, please click here check the details: DentalScan_PC and Working Environment Requirements
Item | Requirements |
| Operating System | Windows 10 1809, Windows 11 |
| Memory (RAM) | 32GB or above |
· Note:For scanning impressions using EX Pro(H) or MIX scanners, A minimum of 32GB RAM is required. | |
| Display card (Nvidia discrete graphics card) | Nvidia GTX1060 (RAM 6GB) or above I NVIDIA Quadro not compatible. |
| Available Space | 1.Software installation location with a minimum available space of 2GB. 2. Order storge location with a minimum available space of 20GB. |
| CPU | Intel(R) Core(TM) i7-8700 or above (Intel processor only). |
| Network | Internet connection is required. |
| USB Ports | 1. Scanner needs one USB 3.0 port; 2. scanner dongle needs one USB port with no preference |
| Power supply | AC input: 100-240V~,1.5A 50-60Hz |
Item | Minimum Requirements |
Operating System | win7, win8 |
Memory (RAM) | 8G or above |
Display card | Nvidia GTX1060 (RAM 6GB) or above | NVIDIA Quadro not compatible |
CPU | Intel® Core™ i5 |
Available Space |
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Network | Internet connection is required. |
USB Ports |
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Power supply | AC input: 100-240V~,1.5A 50-60Hz |
Environment Requirement |
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AccuFab L4D，D1s & AccuWare software |
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| AccuFab L4D | AccuFab D1s |
Item | Minimum Requirements | Recommended |
Operating System | Windows 10, Windows 11 | Windows 10, Windows 11 |
Memory (RAM) | 8GB | 16GB or above |
Display card | NVIDIA GTX 750Ti | NVIDIA GTX 1050 Ti and above |
CPU | Intel Xeon Processor E3-1230 3.30(8M Cache, 3.20 Ghz) | Intel Core i5-8500 Processor (9M Cache, up to 4.10 Ghz) or above |
Power supply | AC input: 100-240V / 360W | |
Item | Requirments | Recommended |
Temperature | 20°C - 35°C | 23°C ± 2°C |
Humidity | 30% - 70% | 50% ± 10% |
Workspace | A neat, stable and level platform | |
Note: To ensure an optimal printing, do not exceed the recommended temperature and humidity range.