FAQs for Clinic Accounts

How to join or create an institution

Join

Please refer to Role Permissions to understand the different permissions associated with each role. Then, based on your requirements, decide whether you need to join an institution as a member or create an institution as an administrator.

Exit an Institution

1. Click the on the top navigation bar. Then click Account settings in the drop-down list. This will navigate you to the Personal information.
   

2. Click Institution information. Then click on the Actions column.

3. A confirmation dialog will pop up for you to enter the reasons for exit and confirm.

4. Click Confirm.

Exiting an institution does not require the approval of the administrator

After exiting, your account can reapply to join the same institution as a member

Once you have exited an institution, you will no longer have access to any information within that institution.

Each institution must have at least one administrator. If there is only one administrator in the institution, that administrator cannot exit the institution.