If customers wish to view the device activation time, registration time, and warranty period by themselves, they can bind the device to the cloud platform. The detailed steps are as follows:
- Log in to the Cloud Platform
Access the cloud platform and log in using your registered email address or mobile number and password. Select the appropriate site (Region). - Select an Institution
After logging in, select the institution created under the current site from the top-right corner. - Go to Device Management and Bind the Device
In the left-side menu, click “Institution”, then go to “Device Management” → “Registered Devices”, and enter the device serial number (SN). - Email Verification
The platform will send a confirmation email containing a verification code to the email address that was originally used to register the device. - Complete Device Binding
Enter the verification code to complete the binding process. - View Device Information
Once the device is successfully bound, the following information will be displayed on the device details page:- Device activation time
- Device registration time
- Device warranty period/warranty status
- Reward Points
After binding the device, a certain number of reward points will be granted. These points can be used in the Designing Service module.
Note:
- Currently, only Intraoral Scanner series devices are supported for device binding.
- Other devices are not supported at this time.
The specific operation video is as follows: https://youtu.be/tQ0JY4ppKiQ