Symptom:

Possible reason: 

• The cleaning solution does the damage to the surface
• Ultrasonic cleaner does the damage to the surface.
  

Important Notice :

1. Use distilled water and enzymatic cleaning solution with proper ratio of 1:100-200. 
2. Recommended soak time of 10 mins and above.
3. Wipe with lint-free cloth.
4. Sterilization according to our official guidance.

Recommendation/Tested

Brand	Name	Product Code	Link	Reference
3M	3M Rapid Enzyme Cleaner	70500	3M: https://www.3mindia.in/3M/en_IN/p/d/v000429544/ Amazon: https://www.amazon.in/3M-Rapid-Multi-Enzyme-Cleaner-70500/dp/B0BLNSK331
3M	3M™ 快速高效多酶清洗液	70503	3M： https://www.3m.com.cn/3M/zh_CN/p/d/v101084126/
Dr. Schumacher	PLURAZYME™ EXTRA		PLURAZYME EXTRA: PLURAZYME EXTRA | Dr. Schumacher
DR.WEIGERT	neodisher MediZym		https://www.drweigert.com/com/products-system-solutions/product/neodisher-medizym

DO NOT USE

• Do not use cleaning solutions that contain alkali, oxidants, or any material sensitive to aluminum.
• Material, such as: Hydrogen peroxide and potassium hydroxide, are strictly forbidden.
• Do not use tap water to clean the coded scanbodies, instead, use distilled water.
• DO NOT use an ultrasonic cleaner for coded scanbodies. Which can damage the surfaces and leading to a loss of accuracy/dot capturing issue during scan.

Name	Reference
Solution that are not for aluminum part
Rotagerm ultra
Quitanet Ultra
Virusolve+Concentrate
ANIOS Tri Enzymatic （This will make the markers fade.）
DURR
SACO

PS: 

If you find that certain cleaning or disinfection solutions may damage the surface of the scanbody, or if you are willing to share information about the cleaning agents you are currently using, it would be of great help to us. Such feedback will not only assist us in improving our product usage recommendations, but can also be shared with a wider group of users to enhance overall safety and scanning performance.

Please provide the detailed information in the form below----Information Collection

Thank you for your support and cooperation.