Why does my calibration fail?

As the importance of the calibration to a successful scan is crucial. 

Before we start to use the scanner. We have to do it. 

However, customer may face some difficulty due to the following possible causes.

(1) Forgot to place the height adapter 

(2) The serial number of calibration board is not match with PLE file 

(3) The points on calibration board has been damaged

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